Support workspace
A master-detail layout on ui.PaneHost. Clicking a ticket loads its detail into the pane beside the list via an RPC — no page navigation — and “View customer” fills a third pane the same way. Narrow the window to see the pane become an overlay drawer.
Support queue
Ticket
Select a ticket
Choose a row on the left to load its detail here.
Customer
No customer open
Open a ticket, then choose “View customer”.